At Friendly Paws, LLC, we and our vendor/manufacturers utilize a variety of carriers (USPS, UPS, FedEx and Airborne Express) for shipping; and thus are bound by the rules of each carrier.
Most Friendly Paws, LLC merchandise is shipped Ground with a 5 to 8 day transit time; but, Overnight and Next Day are generally available. We charge shipping fees based on weight, distance and delivery method.
We ship to all 50 states, usually within 24 to 72 hours of receipt of order (made-to-order selections will take longer*).
When purchasing for Holidays and special occasions, we encourage shoppers to allow two or more weeks for delivery. Last-minute shoppers should always select their delivery options accordingly. Customers having concerns about delivery feasibility are welcome to leave "order notes" or call us at 978-207-1922 during regular business hours.
Unless there is a manufacturer's defect, or an error on our behalf, shipping costs are NOT refundable.
We want you completely satisfied with the outstanding products you receive from Friendly Paws, LLC. If there is a problem or concern with your purchase, please email our Customer Service department at orders@FriendlyPawsLLC.com , within 5 days of receipt of order, for Exchange/Return Authorization Instructions.
All items MUST be returned to Friendly Paws, LLC, 213 Main Street North Reading, MA 01864 , within 14 days of the shipping date in new condition (including original packaging).
Please ship returns prepaid with the package securely wrapped. Shipping and handling on returned merchandise is non-refundable -- the only exceptions are when the product was defective or Friendly Paws, LLC, or has made an error. Sadly, we cannot warrant our products against improper pet and human companion use.
Once an item has been shipped for return, we ask that customers wishing an exchange revisit our website to place a new order for additional merchandise. This allows us to process and track your exchange/replacement purchase without the possibility of error.
For a refund to be issued to your credit card, please allow at least 5 business days from the day we receive your return.
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